“Do you have this jacket in a medium?” should start at the display, not at a general switchboard.
A RoomLnk code on the shelf, the receipt, or the click-and-collect message opens a private browser chat. Staff check live stock before they promise a hold.
Stock answers need the product in front of the shopper
Sizing, availability, and collection are product questions. A personal staff number turns them into a mixed inbox.
RoomLnk keeps the question on that display or that receipt. Holds, sales, and refunds still happen in the retail system.
Shopper conversations
Questions from the shop floor
Check live stock before confirming availability. Say whether an item is on the shelf, in another store, or only available to order.
Stock checks
The display code tells staff which product the shopper is holding.
Size and product advice
Use published information. Send specialist questions to the right person.
Click and collect
“Is my order ready?” belongs on the collection message.
Show the label
A photo of the tag avoids a wrong product.
Translate the question
Help a shopper in their language without a new app.
Floor staff
Whoever is covering the department can reply.
This jacket
The shelf card is the product context
The shopper asks for a medium. Staff reply, “We have one available. I can hold it at the counter for you.”
The hold, the sale, and any refund are created in the retail system. The chat does not set the price.
How it works
From the shelf tag to the counter
01
Tag the product
Shelf labels, displays, receipts, and collect messages.
02
The shopper scans
A private room opens in the browser.
03
They ask about that item
Size, stock, or collection.
04
Staff check the source
Confirm live stock before offering a hold.
05
Keep the sale formal
Prices, returns, and consumer terms stay in the retail system.
06
Close the hold
Expire the room when the item is collected or released.
Relevant RoomLnk features
Product help without a staff mobile on the shelf
Shoppers get a direct answer. Staff keep the conversation on the item.
QR codes on products and receipts.
Private browser chat.
Photos of labels.
Voice clips.
Translation.
Team access for the floor.
Product rooms3 active
Jacket displayDo you have this in a medium?
Collect orderIs my order ready?
ReceiptCan I ask about this purchase?
Private business channelThe product stays attached to the question
Where to place the code
Put help on the thing the shopper is looking at
Shelf labelsSize and stock for that item
DisplaysA featured product or promotion
ReceiptsQuestions after they leave
Click-and-collect messagesReady and pickup questions
Fitting roomsA size request without leaving the room
Online product pagesThe same help as the shelf
Name the product
Example room names
Use the product or order reference so two similar items stay separate.
Jacket display - size check
Collect order 318
Receipt question
Window display
Fitting room - size
Promotion endcap
Retail controls
Do not confirm stock you have not checked
Say whether an item is on the shelf, in another location, reserved, or only available to order. Refer safety, medical, or installation questions to the right expert.
Holds, sales, returns, and refunds are created in the retail system. Formal prices and consumer terms control over informal chat wording.
Questions and answers
Retail messaging with RoomLnk
Can a product display have its own code?
Yes. The shelf or display code tells staff which item the shopper means.
Do shoppers need an app?
No. They scan and chat in the browser.
Can staff promise a size is in stock?
Only after checking the live stock source, and they should say where that stock actually is.
Does the chat take payment?
No. Sales, holds, and refunds stay in the retail system.
