Order questions
Move the enquiry into a focused private room that your team can answer.
All use cases
Private customer messaging
RoomLnk for Customer Support
Turn every enquiry into an instant private conversation.
Let people scan a QR code or open a secure link and start a browser-based conversation with your team. No app download. No customer account. No personal phone number.
- Private room
- QR or link
- Works in the browser
At the point of need
Turn a scan into a useful conversation
Add a room link to help pages, receipts, product packaging, or support emails.
The room gives both sides context and keeps the exchange separate from personal messaging accounts.
Scan to chatNo app required
Customer Support room
Common conversations
Where RoomLnk fits
Use one permanent business link or create temporary rooms for individual enquiries.
Product troubleshooting
Move the enquiry into a focused private room that your team can answer.
Private follow-ups
Move the enquiry into a focused private room that your team can answer.
Operating guidance
Handle each conversation with the right context
A room makes access easier. Clear ownership, accurate source information, and an appropriate handoff are what make the answer useful.
Set monitored hours and a fallback before publishing the entry point. Review a sample of resolved enquiries to confirm customers receive consistent answers and any required action reaches the responsible business system before the room closes.
Order questions
Ask for the minimum order context needed, then check the approved order or support system before promising a replacement, refund, delivery date, or technical outcome.
Product troubleshooting
Use published troubleshooting steps and make clear when a product specialist, warranty team, or secure account channel must continue the investigation.
Private follow-ups
Summarise the resolution and record any ticket, return, replacement, or follow-up in the support platform so the room is not the only business record.
Simple by design
From QR code to conversation
Place the QR or link
Put a permanent link at the point where questions happen.
Customer joins
They enter a display name in the browser. No account or app is required.
Talk privately
The customer and your team continue in a dedicated room.
Why teams use RoomLnk
A professional channel without personal contact details
- Keep staff and customer phone numbers private.
- Keep each enquiry in its own focused room.
- Start conversations from physical or digital touchpoints.
Questions and answers
RoomLnk for Customer Support
How can customer support use RoomLnk?
Add a room link to help pages, receipts, product packaging, or support emails. Common uses include order questions, product troubleshooting, private follow-ups.
Do customers need an app or RoomLnk account?
No. Customers open the room in a web browser and join with a display name. They do not need to install an app or create an account.
Can staff and customers keep their phone numbers private?
Yes. The conversation takes place inside a dedicated RoomLnk room, so neither person needs to share a personal phone number or social messaging account.
Can the RoomLnk QR code be used more than once?
A free temporary room has its own short-lived link and QR code. Business plans can provide a permanent business link and QR code that starts private customer rooms.
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