Menu questions, a simple service request, and a takeaway update do not need a personal mobile number for the floor staff.
RoomLnk keeps that exchange on the table or the collection counter. Orders and charges still go through the point of sale.
Service conversations
What guests actually ask
Use the room for service. Keep dietary and medical questions on the restaurant’s approved process.
Table service
“Could we order another sparkling water?” arrives as table 12.
Menu questions
Answer from the current menu, and do not guess allergens.
Takeaway updates
Say when an order is an estimate and when it is actually ready.
Guests in another language
Translate a question and keep the original wording.
A short voice note
Useful when the table is noisy and typing is awkward.
The floor team
Whoever is covering the section can reply from the workspace.
Table 12
The code is already the table number
The guest scans the table card. The team replies, “Of course. We will bring one to table 12.”
The chat is not the bill. Enter the order and the charge in the point of sale.
How it works
From the table card to the pass
01
Label the table
Put a code on the table, menu, or collection counter.
02
The guest scans
The room opens in the browser. No app.
03
They ask for service
The team sees the table or the takeaway order.
04
Staff respond
Bring the water, answer the menu question, or update the collection time.
05
Keep allergens formal
Dietary and medical questions follow the restaurant’s approved process.
06
Close the sitting
Expire the room when the table turns or the order is collected.
Relevant RoomLnk features
Faster service without staff phone numbers on the menu
Each table or collection point can start its own conversation.
Table-specific QR codes.
Private chat in the browser.
Photos of a dish when needed.
Voice clips from a noisy room.
Translation for guests.
Team access for the floor.
Do not use the chat as the allergen record, the bill, or the emergency contact for the dining room.
Table rooms3 active
Table 12Could we order another sparkling water?
Takeaway 44Is the order ready?
Menu questionIs the fish still available tonight?
Private business channelThe table number stays with the request
Where to place the code
Put the room on the table, not on a staff phone
TablesService requests for that sitting
MenusAvailability and published dish questions
Takeaway packagingCollection and what-was-in-the-bag questions
Collection countersReady-time updates
Booking confirmationsArrival and party-size questions
Bar cardsA second place to ask without leaving the seat
Name the table
Example room names
Use the table or ticket number so two sittings never share one thread.
Table 12 - service
Takeaway 44 - collection
Bar seat 3
Booking tonight - arrival
Private dining - timing
Menu questions - this service
Service boundaries
The room is service. The till is the transaction.
Keep the current menu and availability with the people who reply. Refer dietary or medical questions to the restaurant’s approved process.
Confirm the table before acting. Payments, refunds, and formal complaints stay in their own channels. A takeaway time is an estimate until the kitchen confirms it.
Questions and answers
Restaurant messaging with RoomLnk
Can each table have its own code?
Yes. A code on table 12 tells the team where the request came from.
Do guests need an app?
No. They scan the card and chat in the browser.
Does this place the order in the till?
No. Staff still enter orders and charges in the point of sale.
Can guests ask about allergens here?
Only through the restaurant’s approved allergen process. Do not guess from the chat.
Can a takeaway customer check if the order is ready?
Yes. Put the code on the packaging or the collection message, and distinguish an estimate from a confirmed ready time.
