Guests have practical questions before, during, and after a visit. Those conversations can become scattered across calls, personal texts, social media, and front-desk interactions. Context can disappear when a shift changes.
RoomLnk creates a direct conversation for a specific purpose. It complements your booking, ordering, payment, emergency, and property-management systems by giving guests a clear route for everyday questions and requests.
At each guest touchpoint
Where hospitality teams use RoomLnk
Connect each room to a clear operational purpose and point of need.
Hotel and accommodation stays
Give a guest one place to ask about arrival, facilities, housekeeping, or departure arrangements throughout their stay.
Restaurant tables and reservations
Place a QR code at a table, on a menu, or in a confirmation for practical assistance and follow-up questions.
Resort and venue enquiries
Create purpose-specific rooms for facilities, activities, event spaces, and visitor enquiries.
Pre-arrival questions
Share a link before the visit for check-in times, parking, accessibility, directions, or what to bring.
Housekeeping and practical requests
Use a room-specific QR code for everyday requests while keeping urgent concerns in the property's emergency process.
Post-visit follow-up
Keep a room available for an appropriate period for receipt questions, practical follow-up, or non-urgent lost property.
Optional assistance
Put a private room where questions happen
Use a link for digital touchpoints such as booking confirmations and a QR code for physical locations such as guest rooms, tables, menus, or reception.
A short label such as “Scan for room assistance” tells guests exactly what to expect. RoomLnk handles the conversation, while formal bookings, orders, and payments remain in your approved systems.
A practical guest workflow
From booking to completed visit
01
Create the room
Create a room for the booking, table, stay, or enquiry.
02
Give it a clear name
Use an operational label without unnecessary personal information.
03
Share access
Add the link to a booking message or display its QR code.
04
Guest joins
The guest opens the room in a browser without installing an app.
05
Team responds
An appropriate team member handles the conversation in the business workspace.
06
Close it out
Apply the business's expiry and retention process after the visit.
For the hospitality business
Keep guest conversations in a business workspace
Business accounts can manage multiple rooms, with team access available on supported plans. This keeps communication from depending on one employee's personal phone.
Give every conversation a recognisable operational context.
Reduce the need for staff to share personal mobile numbers.
Use the same access method across digital links and physical QR codes.
Create separate rooms for tables, bookings, stays, or enquiries.
Route conversations to the relevant team member.
Set room lifetimes that reflect the visit or booking.
Guest rooms3 active
Room 408 requestsCould we get two more towels?
Table 12 assistanceAll sorted, thank you.
Booking 482 arrivalWhere should we park?
Private business channelNo personal phone number required
Place with purpose
Where to put links and QR codes
Booking confirmationsPre-arrival questions, directions, and accessibility enquiries
Reception desksCheck-in guidance and general guest assistance
Hotel roomsHousekeeping and facility questions
Restaurant tablesNon-urgent table assistance
Menus and venue guidesQuestions about services or facilities
Post-stay messagesReceipts, follow-up, and non-urgent lost property
Operational context
Example room names
Help staff identify the purpose without displaying more personal information than necessary.
Table 12 assistance - evening service
Room 408 guest requests - 3-5 August
Booking 482 - arrival questions
Conference room B - organiser contact
Spa reception - appointment enquiry
Villa 6 - checkout coordination
Before launch
Set ownership, coverage, and boundaries
Decide who monitors each room, when coverage is available, and how a conversation transfers between shifts. Give guests a separate, prominent route for emergencies.
Start with one workflow, such as pre-arrival questions for one property or table assistance in one restaurant section. Review the QR placement, room naming, and staff ownership before expanding.
Questions and answers
Hospitality messaging with RoomLnk
What is RoomLnk for hospitality businesses?
RoomLnk is a browser-based private chat platform. A hospitality business creates a room for a booking, table, stay, or enquiry and shares it through a link or QR code. The guest joins from a browser without downloading an app or exchanging personal phone numbers.
Do guests need to download an app?
No. Guests open a RoomLnk room in their browser through the link or QR code supplied by the business. This suits short interactions such as a restaurant visit, hotel stay, or venue enquiry.
Can we create a different QR code for every table or hotel room?
You can create a separate room for each table, hotel room, booking, or enquiry and share that room through its QR code. Use a consistent naming system and explain the code's purpose beside it.
Does RoomLnk replace our booking, ordering, or payment system?
No. RoomLnk provides browser-based conversations and works alongside established booking, ordering, payment, emergency, and property-management systems.
Can several staff members respond to guest conversations?
Business accounts can manage multiple rooms, and team access is available on supported plans. The business should define room ownership, monitoring hours, and shift handover responsibilities.
How long should a guest room remain open?
The right lifetime depends on its purpose. A table room may last for one sitting, while an accommodation room may cover pre-arrival, the stay, and a defined follow-up period.
Does a customer have to share their phone number?
No phone number exchange is required to join through a shared link or QR code. Businesses should still avoid asking guests to share unnecessary sensitive information.
Is RoomLnk suitable for urgent or emergency guest requests?
No. RoomLnk should not replace emergency services or a property's established safety, medical, or security process. Use it for routine assistance and practical questions.
