A broken lift should start a conversation at the lift
Building issues show up in lobbies, garages, mail rooms, and hallways. If the only path is an old email address, the report arrives late and without a clear location.
A RoomLnk code in that place opens a private resident conversation. The team can see it came from the Level 3 lift, the garage, or the waste room, and residents can attach a photo.
Building scenarios
Everyday issues residents already try to report
Give each common area a labelled way to start a private chat.
Lift faults
“The lift on Level 3 isn't working” starts from the code beside that lift.
Leaks and damage
A photo of water near the garage is more useful than a vague email.
Visitor gates
Report a visitor gate that will not open without posting a personal mobile number.
Common-area faults
Hallway lights, gym equipment, and pool issues stay tied to that place.
Team handover
Building managers and contractors can work from the same resident room.
Residents in any language
Translate a report while keeping the resident's original message.
Photo-based reporting
The lobby code is the location
A resident scans, describes the hallway light or the garage leak, and can add a photo or a voice clip. The building team already knows which QR code was used.
RoomLnk is not an emergency service. Life safety, fire, and medical emergencies stay on the building's emergency procedure.
How it works
Scan, report, and keep the thread with the building
01
Label the place
Put a code in the lobby, lift, garage, mail room, or waste room.
02
Resident scans
The chat opens in the browser. No app and no search through old emails.
03
Report with a photo
A picture of the leak, light, or gate shows the issue immediately.
04
The building team responds
Managers and the relevant contractor share the private room.
05
Record the job elsewhere
Work orders, notices, and compliance records stay in the property system.
06
Point emergencies elsewhere
Tell residents clearly when to use emergency services instead of the chat.
Relevant RoomLnk features
A private report from the place that needs attention
Separate rooms keep a lift fault from being buried in a general inbox.
Photo-based issue reporting.
Location-aware QR entry points.
Private resident conversations.
Team collaboration for managers and contractors.
Translation that keeps the original message.
Voice clips when a photo needs a short explanation.
RoomLnk is not an emergency service. Direct residents to emergency services or the building emergency procedure when the situation is urgent.
Building rooms3 active
Level 3 liftThe lift on Level 3 isn't working.
Garage entryThere is water leaking near the garage.
Visitor gateThe visitor gate won't open.
Private business channelThe building location stays with the report
Where to place the code
Put a code in the common areas people already use
Building lobbyGeneral building help and after-hours direction
LiftsLift faults on a specific level
GarageLeaks, gates, and parking-level issues
Mail roomAccess and delivery questions
Gym and poolFacility faults in shared amenities
Waste roomBlocked chutes and cleanup requests
Name the location
Example room names
Use the level or common area. Avoid putting a resident's name in the room title.
Level 3 lift - fault reports
Garage - leak reports
Visitor gate - access help
Mail room - delivery questions
Pool plant - facility issues
Waste room - chute blocked
Safety
Chat is for building issues, not emergencies
Publish response hours and who owns lobby, lift, and garage rooms. Replace codes when a contractor or manager changes.
Emergency situations should direct residents to emergency services or the building emergency procedure. Do not treat the room as the only way to report a fire, a person trapped, or an immediate hazard.
Questions and answers
Building support with RoomLnk
Can residents report a fault without emailing the strata manager?
Yes. A QR code in the lobby, lift, or garage opens a private browser conversation for that location.
Can they attach a photo?
Yes. Photo reporting is useful for leaks, broken lights, and gates that will not open.
Is RoomLnk an emergency service?
No. Emergencies should use emergency services or the building's emergency procedure. Say that beside the QR code.
Can managers and contractors share the room?
Yes. Business team access lets the people responsible for that building work in the same private conversation.
Does this replace the work-order system?
No. RoomLnk is the conversation. Work orders, notices, and compliance records stay in the property system.
Can reports be translated?
Yes. A resident can write in their own language, and the team can translate the message without replacing the original.
