Faster conversations between drivers, customers and delivery teams
Deliveries often depend on quick communication.
A driver cannot find the entrance. A customer needs to change instructions. A warehouse needs to direct a vehicle to the correct loading dock. RoomLnk gives everyone a private conversation without another app or a personal phone number.
The useful message is the one that arrives at the dock
A missed entrance, a locked gate, or a changed drop-off instruction can stall a vehicle that is already on site. Calling around for a mobile number slows the driver down and exposes personal contact details.
A RoomLnk code on the paperwork, the dock, or the delivery notice opens a private browser chat for that shipment. Dispatch, the warehouse, and the customer can answer in the same room, then let it expire.
On the road and at the dock
Conversations that keep a delivery moving
Give the driver a direct room for the stop, without turning a personal phone into the dispatch system.
Which entrance to use
A driver who is already outside can ask for Loading Dock B instead of circling the site.
Changed drop-off instructions
The customer can say whether reception, a neighbour, or a safe place is acceptable for this delivery.
Locked gates and site access
Ask someone to open the gate without publishing a personal mobile number on the run sheet.
Warehouse direction
Point the vehicle to the right dock, bay, or holding area from a code at the entrance.
Translate a driver message
A Korean-speaking driver can write in Korean. The customer can translate it to English without replacing the original.
Photos of the stop
Share a photo of the entrance, the parcel, or the dock when words are not enough.
One shipment, one room
The room already knows which delivery this is
Put the code on the delivery notice or the dock sign for that stop. The first message can be as simple as “I'm outside. Which entrance should I use?” and the reply can be “Please use Loading Dock B.”
Translation keeps the original message and shows the English version beside it. Voice clips, photos, and files stay in the same temporary room until the delivery no longer needs it.
How it works
From the QR code to a conversation that can expire
01
Scan the code
The driver or customer scans the code on the paperwork, vehicle, dock, or notice.
02
Open a private chat
The room opens in the browser. No app and no personal phone number.
03
Reach the right side
Driver, customer, warehouse, or dispatch continues in that room.
04
Translate if needed
Either person can translate a message without losing the original wording.
05
Send a voice clip or photo
Use a short voice message, a photo, or a file when the entrance is hard to describe.
06
Let it expire
Close the room when the stop is finished and the conversation is no longer needed.
Relevant RoomLnk features
Private delivery chat without another driver app
Keep the exchange on the shipment, not in a personal messaging thread.
Private driver, customer, and dispatch communication.
No personal phone numbers on the run sheet.
Photos, files, and voice clips in the same room.
Message translation that keeps the original text.
Temporary rooms that expire after the delivery.
Team access for warehouse and dispatch staff.
RoomLnk is not an emergency channel for crashes, hazards, or urgent site incidents. Use the operator's emergency process for those.
Delivery rooms3 active
Dock B - afternoon runI'm outside. Which entrance should I use?
Notice DL-4418Can I leave the delivery at reception?
Gate - north yardThe gate is locked. Can someone let me in?
Private business channelThe shipment stays attached to the conversation
Where to place the code
Put RoomLnk where the driver is already looking
Delivery paperworkStop-specific questions while the driver is en route
Warehouse entrancesWhich gate, bay, or reception to use
Loading docksLive direction once the vehicle is on site
Delivery vehiclesA customer code for this run, not the driver's personal number
Customer delivery noticesChanged instructions before the driver arrives
Reception areasAuthority to leave a parcel or call someone down
Name the stop, not the person
Example room names
Use the dock, notice, or run reference so the team knows which delivery opened the room.
Loading Dock B - afternoon deliveries
Delivery notice DL-4418
North gate - driver access
Warehouse reception - parcel handover
Run 14 - customer instructions
Bay 3 - inbound vehicle
Keep dispatch in charge
Chat supports the stop. It does not replace tracking.
Decide who watches dock, gate, and customer rooms during operating hours. A code on a vehicle or notice should name the purpose, such as “Questions about this delivery?”
Tracking, proof of delivery, dangerous-goods instructions, and incident records stay in the logistics system. Remove codes that point at a room nobody is monitoring.
Questions and answers
Delivery messaging with RoomLnk
Can a driver chat without installing an app?
Yes. Scanning the RoomLnk code opens a private browser room. The driver does not need an app or a RoomLnk account.
Does the customer have to share a mobile number?
No. The delivery notice or dock code starts the conversation, so neither the driver nor the customer needs to exchange a personal phone number.
Can messages be translated?
Yes. A driver can write in their own language, and the other person can translate that message. The original text stays visible.
Can the driver send a photo of the entrance?
Yes. Photos, files, and voice clips can be sent in the same room when a written direction is not enough.
Will the room stay open after the delivery?
Temporary rooms can expire when the stop is finished. Match the room lifetime to the run, not to a permanent personal chat.
Does RoomLnk replace delivery tracking?
No. RoomLnk is the conversation about the stop. Tracking, proof of delivery, and operational records stay in the logistics system.
